FAQs

We offer a rich activities programme, purpose-designed environments, and trained staff focused on fostering meaningful relationships, engagement, and emotional support.

Yes, residents can transition smoothly between residential and nursing care within the home as their health or support needs evolve.

Care plans are created in partnership with residents, families, and healthcare professionals. They are regularly reviewed and updated to reflect changing needs and preferences.

Our qualified nursing team is available around the clock, providing expert medical care, medication management, and ongoing health assessments to residents needing nursing support.

Yes, all staff receive specialised training in dementia care and other complex conditions to ensure compassionate, person-centred support tailored to individual needs.

Willows provides a full range of care services including residential care, nursing care, dementia care, respite care, and palliative care. We support residents with complex health needs and those requiring short-term or long-term care.

Visitors are warmly welcomed to share time with residents in these welcoming communal spaces during visiting hours.

Our diverse programme features arts and crafts, exercise classes, gardening, music sessions, outings, themed parties, and more to suit varied interests.

Wi-Fi is available in communal spaces and bedrooms to help residents stay connected with family and access entertainment.

Yes, the on-site hair and beauty salon offers regular services tailored to residents’ needs in a friendly, convenient setting.

Yes, all communal areas including the gardens and lounges are fully accessible, with smooth paths and supportive seating options for residents using wheelchairs or walking aids.

Facilities include spacious lounges, a private garden, a Tea Room, a hair and beauty salon, and dedicated activity rooms for creative and social pursuits.

Visits by family and friends are free of charge, and attendance at social or themed events is typically included as part of residents’ care experience.

Transparent billing and regular communication ensure families understand costs and payment schedules. Financial discussions are handled sensitively and confidentially.

We accept private funding, local authority contributions, NHS-funded nursing care, and care packages. Our staff can help guide families through funding options.

Yes, short stays and respite care are available for those who wish to experience life at Willows before making a permanent decision.

Specialist care needs such as nursing and dementia care may affect the price. Additional personal services or private outings might incur extra costs, which are clearly communicated upfront.

The fee covers accommodation, meals, 24-hour care, access to activities, and use of facilities including gardens, lounges, and the salon.

Pet policies vary and can be discussed during the admission process. We aim to accommodate pets where possible, balancing wellbeing and safety for all residents.

Yes, we offer some bedrooms suitable for couples who wish to live together whilst receiving care tailored to their individual needs.

Rooms come with thoughtfully designed storage options to accommodate residents’ belongings comfortably and securely.

Yes, every bedroom has an integrated nurse call system and safety features such as adjusted lighting and movement sensors as needed.

Almost all bedrooms feature en-suite shower rooms, with additional communal bathrooms available if preferred or needed.

Yes, residents are encouraged to bring personal items, photos, and decorations to make their rooms feel like home while maintaining safety standards.