The Home Manager, is supported by a multi-disciplinary team of nurses, carers, domestic and catering staff, who receive regular in-house training from our Training Manager.
“The first time I came to this home, the welcome I got was quite amazing, and I knew I wanted to work here. Everyone who saw me smiled, and offered me tea! That’s one of the things I love about this home, everyone is welcome. In my experience, that makes a real difference – I see a lot of happy faces here.
One of the most important things to us at Willows is to ensure that our residents feel at home. A typical day here should be like a typical day for anyone at home, and that means allowing people their own routine.
So an individual resident’s day here will be based around what they want to do that day, not around a set routine. If someone wants their meals in their room that day, or wants to sleep a bit later, that’s up to them, and it’s our job to make sure we know them well enough to understand what they need, even if they can’t communicate with us easily.
This is particularly important for people experiencing dementia, as it can really affect their sleep patterns, and their energy levels. This can be difficult for their relatives, as it can take time for them to understand the changes that are happening to their loved one. So we spend a lot of time with our residents’ family members to help them, too.”
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