Gail is an experienced nurse and clinical manager who grew up in Guyana, South America. After qualifying as a nurse, she worked on the Caribbean island of St Lucia for several years before arriving in the UK in 2005. She cared for residents in various nursing homes – in Norfolk for seven years and in London for over a decade. In 2022, shortly after the pandemic, Gail came to Willows as clinical manager, overseeing the nursing staff in providing person-centred care, mentoring new staff and supporting the home manager.
In 2024 Gail was appointed as the new manager at Willows, a few weeks after receiving a Chief Nursing Silver Award in recognition of her outstanding contribution to Health and Social Care. The home also received a Chief Nursing Silver Award as a celebration of its own impact on the sector.
Gail is ably supported by the rest of the Willows team.
“Willows is such a cheerful place where the staff know each other and work well together. That is so important, as good teamwork and a happy working environment help us to provide the first-rate care that residents deserve.”
Gail St Juste-Alcide – Home Manager
Our home manager is supported by a multi-disciplinary team of nurses, carers, housekeeping, activities, facilities, administrative and catering staff who all receive regular in-house training from our learning and development team.
One of the most important things to us at Willows is to ensure that our residents feel at home. A typical day here should be like a normal day for anyone at home, and that means allowing people their own routine.
So an individual resident’s day here will be based around what they want to do that day, not around a set routine. If someone wants their meals in their room that day or wants to sleep a bit later, that’s up to them. It’s our job to make sure we know them well enough to understand what they need, even if they can’t communicate with us easily.
This is particularly important for people living with dementia, as it can dramatically affect their sleep patterns and energy levels. Seeing this can be difficult for their relatives who often need time to understand the changes that their loved one is experiencing. So we spend a lot of time supporting our residents’ family too.
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